Delivery & Returns
Standard delivery: FREE on all UK orders over £36 and £2.99 for orders under £36 (2-4 working days)
Please note: We're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice!
EU Standard shipping: £7.99 (Tracked 3-7 days)
Import fees may be applicable on EU orders.
When delivery is to a country other than the UK, you will be liable for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs.
30 days to return
We are happy to refund or exchange any item (including sales items) within 30 days from the date of dispatch, if for any reason you change your mind (subject to our terms and conditions).
To be eligible for a return, your item must be unworn, unwashed and have the original tags and any hygiene seals still attached.
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. Please use a carrier which offers a tracked and insured service as unfortunately, we cannot issue a refund on goods that don’t arrive.
All returns must be sent to the following address:
Holly and Beau ltd, The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY, UK
If you wish to exchange your item/s for another size or colour, please email us at: firstname.lastname@example.org with your order number and the item/s that you wish to exchange.
Within 3 working days of receiving your returned item, we will send you an email to confirm that your payment method has been refunded.
Please note that it can take a few more days for your bank to complete the refund, depending on their processing time.
You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).
Please note: we are a UK based company and some card issuers may charge additional international transaction fees