Delivery & Returns

UK Delivery

Standard delivery: FREE on all UK orders over £55 and £3.99 for orders under £55 (2-4 working days)

Please note: We're not responsible for items delivered to an incorrect address supplied by the sender - so check that info twice!

Returns

30 days to return

We are happy to refund any item (including sales items) within 30 days from the date of dispatch, if for any reason you change your mind (subject to our terms and conditions).

To be eligible for a return, your item must be unworn, unwashed and have all labels and/or packaging intact.

Keep in mind that if you have bought rubber boots, the shoe box is part of the product. Do not tape or write directly on the carton. If we get back cartons that are destroyed then there will be a fee of £10 or the return might not be valid.

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. Please use a carrier that offers a tracked and insured service as unfortunately, we cannot issue a refund on goods that don’t arrive.

To arrange a return please email us at info@hollyandbeau.com

Exchanges

Please note that exchanges are not possible at this time, you will need to return the order for a refund and place a new order.

Refunds

Within 3 working days of receiving your returned item, we will send you an email to confirm that your payment method has been refunded.

Please note that it can take a few more days for your bank to complete the refund, depending on their processing time.

You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).

Please note: we are a UK based company and some card issuers may charge additional international transaction fees